SHOP POLICY
S H I P P I N G & D E L I V E R Y
• My artwork is available for shipping globally. Shipping charges will apply to each order.
• Orders are shipped once a week – unless you request for an urgent/quick delivery. You can expect your orders to get delivered between 5 - 14 days within Canada. International delivery can take anywhere up to 2 week – 10 weeks depending on your location.
• For an accurate estimation of delivery for your order based on your location you can reach out to me at: shivangivermastudio@gmail.com.
• The tracking details will be emailed to you once your order is shipped.
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R E F U N D / R E T U R N S / D A M A G E S
• Returns or refunds for orders placed are not accepted, however, they may be discussed openly. As a single person managing everything in my business, and handling everything alone, I create and pack each order with my hands. Deep personal attention goes into each order that is shipped out to you.
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• A commissioned order/customized order is not eligible for refund or return as the order is created specifically for the collector.
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• Please check your order upon reception and contact me within 3 days (72 hours) of delivery if the product is defective, damaged, or if you received the wrong item such that the issue can be evaluated quickly and we can try our best to resolve it.
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C A N C E L L A T I O N
• Cancellation of an order is not accepted once an order is confirmed. However, in case there is any problem you wish to resolve regarding your order, please email at shivangivermastudio@gmail.com and we can figure out the best way to resolve the issue.
C O L O R V A R I A T I O N S (P A I N T I N G S)
• The colors of the paintings may slightly vary in person vs the screen due to differences in the medium for screen and calibrations.
W H O L E S A L E / G I F T I N G
• I love working on projects that involve bulk orders and gifting. They give me space to play and stretch my creativity. For any such inquiries, please email at shivangivermastudio@gmail.com.
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P A Y M E N T S
• At the moment, payments can be made through my website payment portal which offers a variety of payment options.
• Payment can also be made through the following ways in case of a manual order:
Razorpay Payment Options, Direct Bank Transfer, Google Pay, Phone Pay, Xoom.
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Lastly, for any further queries or doubts, please email me at shivangivermastudio@gmail.com.
I will be happy to respond to you as soon as I can to, help you out!
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I am grateful for your support in my journey as a Creative! Thank you for being here :)